Opportunity as a Patient Safety Specialist-2 at Alcon

Embark on a rewarding career at the intersection of healthcare and patient well-being with Alcon! We are excited to announce an opportunity for a Patient Safety Specialist – 2 to join our dedicated team. As a global leader in eye care innovation, Alcon is committed to ensuring the safety and well-being of patients around the world.

If you are passionate about making a difference in healthcare and contributing to the safety of life-changing medical solutions, this role is tailor-made for you. Explore a fulfilling career path with Alcon, where your expertise in patient safety can thrive, and where you can play a pivotal role in shaping the future of eye care. Join us on this journey where your commitment to patient safety meets the forefront of innovation!

Key Responsibilities:
1. Receive initial complaint from any source (ECPs, patients, internal Alcon personnel) and assure all information/data is accurately captured at point of contact.
2. Maintain an understanding of information/data required to be collected for technical and AE complaints to assure compliance with regulations and directives.
3. Manage technical and adverse event complaint records for assigned area(s) using designated safety system(s)
4. Review potential complaint data received via safety system(s) and other methods, as required
5. Is cognizant of, and works efficiently within applicable time zones
6. Performs intake / follow up / data entry activities and attaches corresponding source documents in a timely manner per requirements and directives.
7. Performs data entry for affiliates without access to safety database(s).
8. Triage call from all sources for quality technical complaint, Adverse Event, request for refund, request for replacement product and request for credit.
9. Reviews data entry and follow-up activities for completeness and timeliness
10. Closes files according to established guidelines to meet required timelines

Maintains a working knowledge of:
1. Company policies and procedures, departmental processes, and associated work instructions
2. Evolving local and international regulations, guidelines and applicable directives
3. Alcon products for assigned therapeutic area(s) and corresponding documentation (Product Inserts, DFUs, Manuals, Promotional Materials)
4. Eye anatomy, common diseases, ophthalmic procedures
5. Eye terminology and abbreviations
6. Eafety databases(s) and reporting tools
7. Informs management of potential safety issues, emerging trends and/or concerns

Key Requirements/Minimum Qualifications:
1. Meets internal and external quality standards and achieves required timelines for complaint records management
2. Creates high quality complaint records for medical safety assessment and product quality investigation
3. Process adherence and outcomes
4. Customer satisfaction score
5. Bachelor’s degree (healthcare, science emphasis preferred)
6. 3-5 years clinical experience – optometric office preferred
7. 1-3 years relevant work experience (i.e. device/drug safety, compliance, quality assurance, regulatory affairs.

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