Privacy Policy

This Privacy Policy explains how PHARMACY INDIA collects, uses, stores, protects, and shares personal information of users who visit our website pharmacyindia.co.in or purchase our products/services.

By using our website, placing an order, registering for a course, or using any service provided by PHARMACY INDIA, you agree to the terms of this Privacy Policy.

1. Information We Collect

PHARMACY INDIA may collect the following types of information from users:

A. Personal Information

We may collect personal details such as:

1. Full name
2. Mobile number
3. Email address
4. Billing address
5. Shipping address
6. City, state, PIN code, and country
7. Order details
8. Payment transaction details
9. Course registration details
10. Communication details shared through forms, WhatsApp, email, or customer support

B. Payment Information

We do not directly store sensitive payment information such as card number, CVV, UPI PIN, internet banking password, or OTP.

Payments are processed through secure third-party payment gateways. These payment gateways may collect and process payment-related information as per their own privacy policies and security standards.

C. Technical Information

When users visit our website, we may automatically collect certain technical details such as:

1. IP address
2. Browser type
3. Device type
4. Operating system
5. Website pages visited
6. Date and time of visit
7. Referral source
8. Cookies and similar tracking information

2. How We Use User Information

PHARMACY INDIA may use collected information for the following purposes:

1. To process orders and deliver products/services
2. To provide access to online courses, study materials, test series, or digital content
3. To confirm payments and prevent fraud
4. To communicate order updates, course updates, offers, and important notices
5. To provide customer support
6. To improve website performance and user experience
7. To send educational, promotional, or service-related messages
8. To comply with legal, regulatory, tax, and accounting requirements
9. To resolve disputes, complaints, or technical issues
10. To maintain website security and prevent misuse

3. Data Storage and Protection

We take reasonable steps to protect user information from unauthorized access, misuse, loss, alteration, or disclosure.

User data may be stored in secure systems, website databases, order management tools, email systems, payment gateway records, and other service platforms used by PHARMACY INDIA.

We may use security measures such as:

1. SSL encryption on the website
2. Secure payment gateway integration
3. Restricted access to user data
4. Password-protected admin systems
5. Regular website and system security checks
6. Limited access only to authorized persons

However, no online platform, website, or digital transmission is completely secure. Therefore, we cannot guarantee absolute security of information transmitted over the internet.

4. Sharing of Information with Third Parties

PHARMACY INDIA does not sell, rent, or trade users’ personal information to any third party.

However, we may share necessary information with trusted third-party service providers for business and operational purposes, such as:

1. Payment gateways
2. Shipping and logistics partners
3. Website hosting providers
4. Email/SMS/WhatsApp communication service providers
5. Course or learning management platforms
6. Analytics and advertising tools
7. Legal, tax, accounting, or regulatory authorities, if required by law

Such third parties are expected to use the information only for the purpose for which it is shared.

5. Cookies Policy

Our website may use cookies and similar technologies to improve user experience and website performance.

Cookies are small files stored on the user’s device when visiting a website.

We may use cookies for the following purposes:

1. To remember user preferences
2. To keep users logged in
3. To manage cart and checkout functions
4. To analyze website traffic and performance
5. To improve website speed and usability
6. To show relevant content, offers, or advertisements
7. To detect and prevent fraudulent activity

Users may choose to disable cookies through their browser settings. However, disabling cookies may affect some website features such as login, cart, checkout, or personalized experience.

6. Communication and Promotional Messages

By submitting your contact details on our website or purchasing from PHARMACY INDIA, you agree that we may contact you through:

1. Email
2. Phone call
3. SMS
4. WhatsApp
5. Website notification
6. Other digital communication channels

We may use these channels to send:

1. Order updates
2. Payment confirmation
3. Course access details
4. Customer support responses
5. Educational updates
6. Offers, discounts, and promotional information

Users may request to stop receiving promotional messages by contacting us. However, service-related communications may still be sent where necessary.

7. User Rights

Users may contact PHARMACY INDIA to request:

1. Correction of inaccurate personal information
2. Update of contact or address details
3. Removal from promotional communication lists
4. Information about how their data is used
5. Deletion of personal data, subject to legal, tax, business, and regulatory requirements

Some data may be retained where required for order records, tax compliance, legal obligations, dispute resolution, or fraud prevention.

8. Data Retention

PHARMACY INDIA may retain user information for as long as necessary to:

1. Complete orders and provide services
2. Maintain business and tax records
3. Provide customer support
4. Comply with legal obligations
5. Resolve disputes
6. Prevent fraud or misuse
7. Improve services and user experience

When data is no longer required, we may delete, anonymize, or securely store it as per applicable requirements.

9. Third-Party Links

Our website may contain links to third-party websites, tools, payment gateways, shipping partners, or learning platforms.

PHARMACY INDIA is not responsible for the privacy practices, content, or security of third-party websites. Users are advised to read the privacy policies of such third parties before sharing any personal information.

10. Student’s Privacy

Our products and services are mainly intended for students, learners, and pharmacy exam aspirants.

If any minor uses our website or services, it should be done under the guidance and consent of a parent or guardian.

We do not knowingly collect personal information from children without appropriate consent.

11. Legal Disclosure

PHARMACY INDIA may disclose user information if required:

1. By law, court order, government authority, or regulatory body
2. To protect our legal rights
3. To prevent fraud, abuse, misuse, or security threats
4. To enforce our website policies, terms, or agreements
5. To investigate any unlawful activity

12. Changes to This Privacy Policy

PHARMACY INDIA may update or modify this Privacy Policy from time to time.

The updated policy will be posted on our website pharmacyindia.co.in with the revised “Last Updated” date.

Users are advised to review this page regularly to stay informed about how their information is collected, used, and protected.